Jupital Pro values your trust and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when interacting with our products, services, website, mobile applications, and digital platforms.

By using Jupital Pro services, you agree to the terms outlined in this policy.

2. Information We Collect
We collect information to deliver better services and improve your experience. The types of information we may collect include:

• Personal Information:
  • Name, email address, phone number, and delivery address.
  • Account login details and password (encrypted).
• Device & Usage Information:
  • Device model, operating system, and IP address.
  • Location data (with your consent) to support navigation and service availability.
  • Ride statistics such as distance traveled, duration, speed, and charging status.
• Payment Information:
  • Payment card details or transaction IDs processed securely via trusted third-party payment gateways.
  • We do not store your full card or banking information.
• Communications Data:
  • Feedback, support inquiries, and messages exchanged with our customer service team.

3. How We Use Your Information
We use the information we collect to:

• Provide, operate, and maintain Jupital Pro products and services.
• Improve performance, reliability, and safety of our vehicles and applications.
• Process transactions, manage subscriptions, and deliver purchased products.
• Send service updates, notifications, or important product alerts.
• Respond to your inquiries, feedback, or requests.
• Analyze data to improve user experience and develop new features.
• Ensure compliance with laws and protect against fraud or misuse.

4. Data Sharing and Disclosure
We respect your privacy — your data will never be sold. However, we may share limited information under the following circumstances:

• Service Providers: With trusted third parties who assist in operations such as payment processing, logistics, analytics, or technical support.
• Legal Requirements: When required by law, regulation, or government authority.
• Business Transfers: In the event of a merger, acquisition, or asset sale, data may be transferred under strict confidentiality.

All partners and service providers are required to comply with data protection standards equal to or higher than our own.

5. Data Security
We implement advanced security measures to protect your data, including:

• Encryption of sensitive data during transmission and storage.
• Secure servers and firewalls to prevent unauthorized access.
• Regular system audits and vulnerability testing.
• Restricted access to personal data on a need-to-know basis.

While we take every reasonable step to safeguard your information, no digital transmission or storage system is completely secure.

6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.

7. Your Privacy Rights
Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of inaccurate or outdated data.
• Withdraw consent to data processing at any time.
• Request data portability or restriction of processing.
• Lodge a complaint with a data protection authority.

To exercise these rights, please contact us using the information below.

8. Cookies and Tracking Technologies
Our website and apps may use cookies, analytics tools, and similar technologies to improve performance and personalize user experience.

• You can manage cookie preferences in your browser settings.
• Cookies help us analyze traffic, remember user preferences, and optimize features.

9. Children’s Privacy
Jupital Pro does not knowingly collect personal data from individuals under 16 years of age. If we become aware of such data being collected, it will be deleted immediately.

10. International Data Transfers
Your data may be transferred and processed in countries where our servers or service partners are located. We ensure that all international transfers comply with applicable data protection regulations and safeguards.

11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Updated versions will be posted on our website with a revised “Last Updated” date. We encourage users to review the policy regularly.

12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Jupital Pro Privacy Office
📧 Email: privacy@jupitalpro.com